Terms of use

Last updated 5 November 2026.

These terms are the agreement between you and the developer of LetFlyAway ("we", "us"), an individual in the United Kingdom. By using LetFlyAway you agree to them. They sit alongside Apple's standard licence terms for apps from the App Store. Our privacy policy explains what we do with your data.

What LetFlyAway is

LetFlyAway lets you write a letter (text, and with Pro also voice, video or photos), let it fly away, and have it land with a stranger somewhere in the world. Each reader can send one reply, and a reply can't be answered. There are no profiles and no chat, and it is not a dating app. Letters are translated automatically, so translations may not be perfect.

A letter can't be unsent, edited or deleted once it has flown. It flies for 30 days. You can delete everything you sent by deleting your account.

LetFlyAway is a place to let things go. It is not therapy, medical advice or a crisis service. If you or someone else is in danger, call your local emergency number; our safety page lists places to find help.

Who can use it

• You must be 18 or over. The app checks this on your iPhone when you start.
• You need an Apple or Google account to sign in.
• One person, one account. Don't use someone else's account.
• You can't use LetFlyAway if we have banned you, or if the law where you live doesn't allow you to.

The rules

Letters and replies must not contain:

• Contact details or ways to find you or anyone else: phone numbers, email addresses, links, social media handles, addresses or full names. LetFlyAway is for letting go, not for meeting.
• Sexual content of any kind, and never anything sexual involving a child.
• Threats, or encouraging anyone to hurt themselves or others.
• Hate against people for who they are, such as their race, religion, sex, sexual orientation, gender identity or disability.
• Spam, adverts or promotion of anything.
• Anything illegal, including content that breaks someone else's privacy or copyright.

And please be kind. Many people write about things that hurt. A reply is the only thing a stranger will ever hear back, so make it one you'd want to receive.

Also don't try to get around the checks, bans or limits, find out who someone is, collect letters in bulk, or interfere with how the app or our server works.

Staying anonymous

We don't know who you are, and readers never see anything about you except a broad hint of where a letter came from, such as "from somewhere far east". But we can't protect you from what you write yourself. Don't put anything in a letter, photo, voice note or video that could identify you or someone else: names, places, workplaces, faces or distinctive details. The app warns you about some of these; it can't catch them all.

Checks, removal and bans

• Every letter and reply is checked automatically before it flies. Some are delivered with a warning that readers see before opening. Some aren't delivered at all, and the app tells you what to change.
• A letter that enough of its readers report is hidden from everyone at once, and the developer looks at it.
• We can remove any letter or reply that breaks these terms, and ban the account and the device that sent it. Known child sexual abuse images lead to an automatic ban; every other ban is decided by a person. A banned account can't sign in again, even after being deleted and created again.
• We will report content to the police or other authorities where the law requires it, or where someone may be in danger.

Reports and complaints

LetFlyAway is a user-to-user service under the UK Online Safety Act. Here is how to tell us when something is wrong.

Report a letter or reply

Open it and tap the flag, pick a reason (including "this person needs help") and, if you like, add a short note. That letter goes away and you will never see that writer again. Nobody is told who reported. Reporting from the app is best, because it tells us exactly which letter you mean. Details are on the safety page.

Complain or ask us to look again

Email hsk.coder@gmail.com if you want to:

• report something illegal or harmful that you can't report in the app;
• complain that a letter of yours was blocked, hidden or removed, or that your account was banned, and ask us to look again;
• complain that we didn't deal with a report properly;
• complain about how we follow these terms or the law.

Please describe what happened and when, and what you'd like us to do. A real person reads every message. We aim to reply within 7 days, and sooner for anything about someone's safety. Because we don't know who you are, we may ask for details only the account holder would know, such as part of a letter you sent. We will tell you what we decided and why. Making a complaint never gets you banned.

Your words

What you write and record stays yours. So that LetFlyAway can work, you give us a worldwide, non-exclusive, royalty-free permission to store, copy, check, translate and show your letters, replies and media to the readers they land with, and to keep them as the privacy policy describes. We use it only to run LetFlyAway, not for adverts, marketing or training AI models. The permission ends when your content is deleted, except for copies in backups until they are replaced.

You promise that you are allowed to send what you send, and that it follows these terms. Letters you receive are someone else's words: don't copy them out of the app or publish them.

Pro subscription

• LetFlyAway is free to use with daily limits. Pro is an optional subscription, monthly or yearly, bought through the App Store. The price is shown in the app in your currency before you buy.
• Apple charges your Apple account. The subscription renews automatically at the end of each period unless you cancel at least 24 hours before it ends.
• Cancel any time in your iPhone's Settings, under your name, then Subscriptions. Pro stays on until the end of the period you paid for. Deleting the app or your account does not cancel it.
• Refunds are handled by Apple, at reportaproblem.apple.com. We can't refund App Store purchases ourselves.
• If we change what Pro includes or what it costs, Apple tells you before a renewal at a new price, and you can cancel.

What we can and can't promise

We work hard to keep LetFlyAway safe, kind and running. But it is made by one person, so we provide it as it is, and we can't promise that it will always be available, that every letter will be caught by someone, that every harmful letter will be stopped, or that translations will be perfect. Letters are written by strangers, and we are not responsible for what they say.

We are not responsible for losses that we couldn't reasonably have foreseen, or for business losses. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. If you are a consumer, you keep all your legal rights; these terms don't take any of them away.

Leaving, and changes

You can stop using LetFlyAway at any time and delete your account in the app (Settings, then Delete account). We can suspend or end your access if you break these terms, or stop offering LetFlyAway; if we stop it, we will tell you in the app in good time where we can.

If we change these terms, we will update the date at the top and tell you in the app about anything important before it takes effect. If you don't agree with a change, you can delete your account.

Law and contact

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear disputes. If you live in Scotland or Northern Ireland, you can also bring a claim in your own courts. If you live in the EU, you keep the protection of the consumer laws of your own country.

Questions, complaints or anything else: hsk.coder@gmail.com.